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Operations Support Engineer

Location:

Poznań

Team:

Business Solution Management

Cognifide is an IT company and a marketing technology consultancy that works with some of the world’s leading businesses to deliver exceptional customer experiences for brands such as Ford Europe, Unilever, EY. We are a Wunderman Thompson company and part of the WPP Group.

Our engineering centers are in Poznan and Bydgoszcz. We’re known for our technical expertise that support businesses in their market presence. Working with technology partners, Adobe and Sitecore, we’ve pioneered a number of world firsts and deliver our products and open-source solutions.

Our Business Solution Management team provides service support on daily basis, focuses on customer experience and value delivery. Keeping the lights on is our day-to-day work. Would you like to join us?

We have a place for you in our team! Join us as a

Operations Support Engineer

What you'll do

  • Provide outstanding support service for system key users and IT professionals
  • Gain experience with CMS systems administration - Adobe Experience Manager and Sitecore
  • Investigate and solve incidents and potential threats on the application and infrastructure level
  • Monitor multi-technology computing platforms, interfaces and servers
  • Work in a multi-system (Windows, Linux, iOS) and multi-cloud (AWS, AZURE) environment
  • Set up, maintain and troubleshoot customer applications
  • Deliver high quality remote product training and speciality services to customers
  • Work as an integral part of an open-minded team collaborating with internal projects and developer teams

This is a perfect opportunity if you 

  • Have a technological mindset and technical background knowledge 
  • Have a 1 year of experience in application troubleshooting including Windows and Linux OS 
  • Have the willingness to learn - we like to share our knowledge and will gladly support your development 
  • Can communicate in English fluently (min. B2) 

It would be a plus if you have

  • Prior customer support experience 
  • Think outside of the box to find the best available solutions to technical issues 
  • Be able to acquire necessary technical knowledge on your own 
  • Read and follow advanced technical manuals 
  • Very good interpersonal skills and a genuine desire to help people as well as finding personal satisfaction in providing support 
  • Experience with at least one of the following scripting languages: Python/Powershell/Bash 
  • Previous experience with ITIL framework & Agile methodologies 
  • Prior experience with software systems and/or testing web applications (programming skills are not required) 

What we offer you

  • Technical library systematically complemented with newest books and magazines
  • Budget for training and conferences in Poland and Europe
  • English lessons within the working hours
  • Freedom to work remotely when needed
  • Comfortable and modern office with social space
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Benefit package: cafeteria system MyBenefit, Luxmed VIP, lunch endowments, additional paid days off as an anniversary reward
  • Social budget for e.g. holidays, nursery and kindergarten
  • Relocation package for people outside the Greater Poland
     

Send your CV

I hereby authorize Cognifide Polska Sp. z o.o., Poznań (61-655), ul. Murawa 12-18 to process my personal data included in my job application for the purposes of the current recruitment process, in accordance with the Personal Data Protection Act dated 10.05.2018 (Journal of Laws of the Republic of Poland 2018, item 1000) and under the Regulation (EU) 2016/697 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I hereby authorize Cognifide Polska Sp. z o.o., Poznań (61-655), ul. Murawa 12-18 to process my personal data included in my job application for the purposes of the current and future recruitment process, in accordance with the Personal Data Protection Act dated 10.05.2018 (Journal of Laws of the Republic of Poland 2018, item 1000) and under the Regulation (EU) 2016/697 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Cognifide Polska Sp. z o.o., Poznań (61-655), ul. Murawa 12-18 (e-mail: jobs-pl@cognifide.com, tel. +48 (61) 843 30 41) is the controller of your personal data which you have given us for the purpose of the recruitment process. To consider you in the recruitment process we need the following data from you: your name, surname, e-mail address, phone number, a city of residence. If you provide us with other data we need your explicit consent for this. We will collect and process your data to:

  • Consider you as a candidate in the recruitment process to Cognifide (not longer than 6 months after your application)
  • Inform you over e-mail or phone about the phases of the recruitment process you participate in
  • Invite you to take part in recruitment tasks needed to assess your skills
  • Provide you with feedback during and after the recruitment process
  • With your consent, inform you about future recruitment processes for positions that meet your qualifications.

Your personal data is processed only for the purpose of the recruitment process. You can access your data and request us to correct or delete it. You can withdraw the consent for processing your personal data. Giving the data listed in The Labour Code, 26th June 1974 and the executive acts is voluntary but necessary in the recruitment process.

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