Client Manager

Location: London,

Cognifide is one of the top digital technology consultancies and part of the WPP Group. We help our clients to build capability so they can create, manage and optimise measurable digital experiences with confidence and agility.

We remove the barriers to successful large-scale adoption of marketing technology platforms by providing not just the technology, but the business strategy and direction that is needed to make great leaps forward.

We are currently looking for a savvy Client Manager to come join our fast growing team!

Responsibilities

  • Client satisfaction and gross margin achievement across their client portfolio.
  • Selling, planning and doing of work to a key account.
  • Provide delivery oversight and optimise operational efficiency and risk through the application of the most appropriate Project Management processes alongside Cognifide PMO
  • Define the correct set of tools, practices and people to deliver the engagement Cognifide PMO
  • Define a core set of KPIs for engagement on their client portfolios in line with Company standards.
  • Put in place client reporting processes and account plans to ensure management and relevant stakeholders are kept informed.
  • Bring together the US, UK and PL teams to work together harmoniously to achieve common goals.
  • In collaboration with the Head of Project Management in Poland, ensure successful management of project profitability and project and programme governance.
  • Be an integral part and a natural extension of the client’s team; embedded in their business to understand their challenges and to offer solutions to them. Be their primary, senior contact and also be the ‘voice of the customer’ internally at Cognifide
  • Direct management responsibility for any supporting Client Service staff allocated to the client.
  • Be the go-to person with Cognifide for information and direction about your client, including maintaining a view of the digital and marketplace trends that affect them.
  • Demonstrating through our actions and thinking that we understand the clients’ challenges, marketplace and opportunities - and that we can contribute to addressing them.
  • Identification, management and orchestration of all disciplines who deliver to clients; getting the right resource arranged to solve problems for our clients. Including liaising with other partners and suppliers.
  • Providing client leadership – supporting their thinking, spotting opportunities for them to achieve their objectives - and in doing so identifying opportunities to sell Cognifide services.
  • Support the Growth team with the qualification, selling to and ‘on-boarding’ of new clients.
  • Working with Executive Sponsors and Finance colleagues on commercial matters.
  • Commercial Account Management including supporting contractual negotiations and billing.
  • Working with the Strategy team, identification of potential new product offerings based on client needs analysis.
  • Assisting in recruiting, leading and mentoring Client Services staff.
  • Achieving personal billability and utilisation targets and ensuring that all Cognifide team members working in their client portfolios are utilised effectively and hitting utilisation and billability targets.

Experience and Skills

  • Direct accountability for revenue and gross margin performance for a client account of between £100k - £1m in annual billing.
  • Knowledge of and a passion for digital marketing technologies (web, mobile, analytics, CRM etc)
  • Proven experience working on technical programmes in large organisations.
  • Proven negotiation skills with the ability to communicate complex technology solutions in simple, business-friendly terms.
  • Natural leadership capability with the communication and management skills this implies.
    • Ability to communicate to all levels of our client organisations (from C-Suite to SME).
  • Ability to translate strategic business objectives into actionable programmes of work.
  • Organised, proactive, professional, clear & concise communication style, simple language and high cultural awareness.
  • Experience servicing Marketing and Technology clients in large organisations with a demonstrable ability to form meaningful relationships around delivery, not just sales.
  • Success in managing multi-vendor, multi-stakeholder, multi-national clients.
  • This role is London-based with the candidate expected to travel to Cognifide offices and client locations internationally.
  • Strong general account management and client service skills to contribute to the Client Service team at large.

Package

  • 25 days holiday
  • WPP Group Discounts
  • Life Assurance – four times annual salary
  • Pension Scheme (Zurich) – company salary contribution matched up to 3%
  • Private Medical Cover (BUPA) – for you and your immediate family
  • Childcare Vouchers
  • Travel Season Ticket Loan
  • Cycle-to-work Scheme (Evans)
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"I hereby authorize you to process my personal data included in my job application for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".
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